Returns & Exchanges Policy
We want you to love everything you order from shapehersilhouette.com. If you are not completely satisfied with your purchase, you may return most unworn, unwashed, and unaltered items with the original tags attached for a refund or exchange, subject to the terms below.
How to Initiate a Return
Online Returns (Recommended & Most Efficient)
All returns must be initiated through our Online Returns Portal for processing. To start your return:
- Visit our Returns Portal at shapehersilhouette.com.
- Enter your order number and email address to access your purchase details.
- Select the item(s) you wish to return and choose your preferred resolution (refund or exchange).
- Print the provided pre-paid shipping label and packing slip.
- Securely pack the item(s) with the packing slip in any suitable box, attach the label, and drop it at the designated carrier location.
Important Return Requirements
- Returns must be initiated within the eligible return window from the date your order was delivered.
- All items must be in original, saleable condition: unworn, unwashed, unaltered, and with all original tags and packaging attached.
- For hygiene reasons, certain final sale items like bodysuits, hosiery, swimwear, and accessories are not eligible for return unless faulty.
- Please note, original shipping charges are non-refundable.
Refunds
Processing & Timing
- Once our warehouse receives and inspects your return, we will process your refund to the original form of payment.
- Please allow several business days for the refund to be posted to your account after processing. The timing will depend on your card issuer’s policies.
Refund Amount
- You will be refunded the full item price paid.
- Original shipping fees and any applied discounts or promotions will not be refunded unless the return is due to our error or a defective item.
Exchanges
Item-for-Item Exchanges
- We currently offer direct exchanges for a different size or color of the same item, subject to availability.
- To initiate an exchange, please select the “Exchange” option in our Online Returns Portal and follow the instructions.
- If the requested exchange item is not available, we will issue a refund to your original payment method.
Exchanges for a Different Item
- We do not offer direct exchanges for a different item. For the fastest service, please process a return for a refund and place a new order for the desired item on our website.
Return Status & Notifications
You can track the status of your return at any time by visiting the Returns Portal link. You will also receive email notifications at key steps: when your return is initiated, when the carrier is in transit with your package, and when we have processed your refund or exchange.
Damaged, Defective, or Incorrect Items
We carefully inspect every order before it leaves our facility. In the rare event you receive a damaged, defective, or incorrect item, please contact our Customer Experience team immediately via the contact form on our website. We will provide you with a pre-paid return label and expedite a replacement or refund as quickly as possible.
Final Sale Items
All items marked “Final Sale” at the time of purchase cannot be returned or exchanged for any reason other than manufacturer defects. Please review your selections carefully before completing your order.
International Returns
Please note that orders shipped to destinations outside our primary market may be subject to different return policies, fees, and procedures. For detailed instructions, please refer to the International Returns section on our website or contact our customer service team.
Need More Help?
For any other questions regarding your return or exchange, please visit our Help Center at shapehersilhouette.com or use the Contact Us form on our site. Our team is here to assist you.